Canon does it again

October 13, 2010

One unfortunate result from my marathon series of photo shoots this weekend was the early demise of my beloved speedlite.

Yep, my $450 Canon 580ex II pooched. It actually fell off, from about 8 foot, when the light stand it was on was picked up by some heavy wind, and over it fell. My fault entirely, I have weights just for that reason, and hadn’t use them.

The metal plate on the bottom of the speedlite – the bit that slides into the hotshoe of the camera, took the impact, and all the plastic mounts, and metal pins inside sheered off. The unit was still powered up and functioning, but the plate was so loose, I couldn’t put it on my camera again.

 

So, I gave Canon a call – it’s been 3 or so years since I bought this, way out of warrantee. They let me know they can sell me a replacement foot – 4 screws and a single plug to replace it – and that it would cost me a grand total of $45 shipped.

Thats it?

This is their premier speedlite. Top of the range. They aren’t going to tell me it’s hosed? Force me to rebuy it? It’s actually possible to work on such a high end piece of electronics myself?

Yep. Thank you Canon! Amazing post sales service continues!



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